Frequently Asked Questions – Rentals

Your first payment is due at the time you sign up for your rental and will activate your 4-month trial period. After that – starting on month 5, payments are billed monthly on the same day you started your rental.

If you chose “Free School Delivery” and signed up over the summer, your first monthly payment won’t start until January 1. Even though you paid the initial fee when you signed up, we delay monthly billing until your child actually receives their instrument—often at the start of the school year. Sometimes this means more than 4 months before your next payment!

Yes—but how it works depends on your rental type:

• Brand New Instrument Rental (Rent-to-Own):
  Every payment you make builds equity toward owning the exact instrument you’re renting. There is a 20% early payoff discount as well. Stick with it long enough, and it’s yours!
• Like New Instrument Rental (Rent-to-Purchase-New):
  Your payments still build equity, but instead of buying the current instrument, you’re working toward purchasing a brand-new instrument down the line.

Either way, you’re never just renting—you’re investing in your child’s musical future. Want to check how much equity you’ve built up? Just give us a call!

Absolutely. Just log into your account or give us a call—we’ll help you update your payment information quickly and securely.

Yes, there is a $5.00 late fee if payment isn’t received after a 10-day grace period. But our goal is always to help you stay on track—we’re just a phone call away if something comes up.

If a payment fails, we’ll send you a reminder and try the card again. If there’s an issue, we’ll work with you to get it sorted.

You can return your instrument anytime—just bring it to one of our store locations, or contact us to schedule a school pickup if your child’s school is part of our service area.

Nope—there are no return fees. Once the instrument is back with us in good condition with all parts of the rental, your rental ends and no further charges apply.

We totally get it—musical journeys aren’t always a straight line. If your child wants to try a different instrument, we’ll help you exchange your rental instead of returning it. That way, your rental equity continues to build toward ownership of the new instrument. Just reach out and we’ll guide you through the swap!

Yes! If your school is partnered with us, we can arrange a return through the music teacher. Just give us a heads-up first so we can coordinate the pickup.

That’s okay—small accessories can be replaced, and we’ll let you know if there’s a replacement cost. We keep it fair and transparent.

We don’t offer refunds for unused time, but returning early stops any future payments. You’ll only be charged for the months you used.

If your child’s school is partnered with us, you can select “Free School Delivery” at checkout. We’ll coordinate with the music teacher and deliver the instrument directly to the school—no extra cost, no extra errands.

Instruments are typically delivered right around the start of the school year, depending on when your school’s program begins. Your music teacher will let your child know when it’s ready for pickup.

While we don’t offer live tracking, we’ll send you a delivery confirmation once the instrument has been dropped off at the school. If you have questions before then, feel free to reach out anytime.

No worries—we can still help! Choose in-store pickup or give us a call to see if we can coordinate a special delivery.

If your child wasn’t there to receive the instrument, don’t worry. It’s likely with their music teacher or securely stored. Still can’t find it? Just reach out—we’ll make sure it gets sorted quickly.

Your first payment is due at the time you sign up for your rental and will activate your 4-month trial period. After that – starting on month 5, payments are billed monthly on the same day you started your rental.

Nope! You can absolutely keep renting through the summer so your child can practice. Plus, with a consistent rental contract, your rental equity will continue to build!

If you need a return pickup at the end of the school year – please notify us no later than 2 weeks before school ends.

If an instrument is left at school without notifying us, your rental agreement is still active—and so are the monthly payments. Schools don’t notify us of abandoned instruments, so we won’t know to stop billing unless you let us know directly.

To avoid extra charges, please contact us before returning an instrument to the school. We’ll coordinate the return with your music teacher or arrange for pickup so everything is closed out properly. We’re here to make it easy—just give us a heads-up!

If you keep the rental over the summer, yes! You’ll stay on track with the same instrument and continue building rental equity. If you return and re-rent later, the model of instrument may be different.